Frequently Asked Questions
Everything you need to know about bringing BAINA into your home.
What materials are used in BAINA products?
We prioritize sustainability and luxury by using 100% GOTS certified organic cotton for all our towels and bath linens, ensuring a soft touch and minimal environmental impact.
How should I care for my organic cotton towels?
To maintain absorbency and softness, we recommend a cold or warm machine wash with gentle detergent. Avoid fabric softeners and bleach, and tumble dry on low heat.
How long does shipping take?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by location.
What is your return policy?
We accept returns on unused, unwashed items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, we cannot accept returns on used bath products.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.